These Terms & Conditions apply to products purchased via www.elcisne.in or placed through Social Media, or offline on phone or chat or through our Customer Delight Team which are all assets managed by El Cisne Inc. a company incorporated under the Companies Act, 1956, (Company or El Cisne Inc. and its successors and assigns)
If you do not agree with the supply terms, please do not access the website or any other asset of El Cisne Inc. for any purchase or service.
The websites are a platform that facilitate the online sale and purchase of merchandise and services (Services) offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise ("Products") will pass directly from the Vendors to you.
elcisne.in has the right to change or discontinue any service at any time, without notice. elcisne.in may add or modify the procedures, modes, processes or conditions of purchase at any time. elcisne.in shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
elcisne.in enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by elcisne.in from time to time.
In case you receive a damaged product, please get in touch with our Customer Delight Team and write to us on firstname.lastname@example.org. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue
Incase the product is out of stock, our Customer Delight Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.
You should take all responsibility for your own actions in utilizing the products purchased by you; elcisne.in shall not be liable for any such action.
You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
elcisne.in shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
elcisne.in does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
While elcisne.in strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, elcisne.in may, at its discretion, weither contact you for instructions or cancel your order and notify you of such cancellation. elcisne.in will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If elcisne.in cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. The elcisne.in expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
Your shipping address and pin code will be verified with the database of elcisne.in before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner's/vendor's delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by elcisne.in, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please get in touch with our Customer Delight Team.
Upon receiving your complaint, elcisne.in shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will inform the relevant vendor of said complaint and request for a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by elcisne.in in this regard.
In order to return any products, you are required to comply with the below mentioned conditions, viz:
Please notify elcisne.in of receipt of a/an international/damaged/ defective product/service within 48 of your order reaching you. If you are unable to do so within 48 hours, the vendor shall not be held liable for the failure to replace the order; For all other instances you can notify us 15 days from when the product is delivered to you
Products should be unused/unwashed;
elcisne.in will arrange a pick-up of all products except for international orders. If elcisne.in is unable to do so, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such a form as is determined by the logistics team upon prior consultation with El Cisne Inc.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit;
The returned products are subject to verification and checks by elcisne.in in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. These conditions will not apply to products where the defects could not, using reasonable diligence, be discovered, at the time of delivery. If a product returned is duly accepted by elcisne.in, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service centre, elcisne.in would get the same repaired and send it back to you.
A promo code, once used shall not be refunded in case of cancellation of order either by you or elcisne.in
Please see terms relating to shipping, delivery and cancellation on the website.
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
You agree to indemnify, defend and hold harmless El Cisne Inc. from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by El Cisne Inc. that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.
In no event shall El Cisne Inc. and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not El Cisne Inc. has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, El Cisne Inc. 's entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.
These Terms & Conditions and the relationship between you and El Cisne Inc. shall be governed in accordance with the laws of India without reference to conflict of laws principles.
All claims, differences and disputes arising under or in connection with or in relation to the Terms & Conditions or any transactions entered into on or through the website or the relationship between you and El Cisne Inc. shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra and you hereby accede to and accept the jurisdiction of such courts.
Valid for first time customers only*